EGO Power+ LM2122SP-2 21-Inch 56-Volt Self-Propelled Lawn Mower with Touch Drive™ with (2) 4.0Ah Batteries, 550W Rapid Charger Kit and LB5800 580 CFM Cordless Leaf Blower

Return and Refund Policy

At Drovalynx LLC, we are committed to providing you with high-quality mowers and lawn care products. We understand that sometimes a product might not meet your expectations, or an issue may arise. This policy outlines our procedures for returns and refunds, ensuring a clear and fair process for our valued customers in the United States.

Contact Information:
Company Name: Drovalynx LLC
Website: https://drovalynx.com
Email: support@drovalynx.com
Phone: (859) 368-8036
Address: 200 7th St Etowah, TN 37331
Customer Service Hours: Monday-Friday 9AM-5PM EST

1. Return Window
You have 30 calendar days from the date you received your item to initiate a return. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging with all original tags, manuals, and accessories included.

2. Eligibility for Returns
To be eligible for a return:

• The item must be unused and in the same condition that you received it.

• The item must be in its original packaging.

• You must have the receipt or proof of purchase.

• All components (e.g., accessories, manuals, or attachments) must be included and undamaged.

Items that show signs of use, damage not present upon receipt, or are missing original packaging may not be eligible for a full refund or may be denied.

3. How to Initiate a Return
To start a return, please contact us at support@drovalynx.com or call us at (859) 368-8036 during our customer service hours. Provide your order number and the reason for the return.

Upon approval of your return request, Drovalynx LLC will provide you with a pre-paid return shipping label. Please package your item securely, attach the label, and drop it off at the designated carrier location.

Return Shipping Costs: Drovalynx LLC will cover the cost of return shipping for eligible returns.

Restocking Fee: We do not charge any restocking fees for returns.

4. Refunds
Once we receive your returned item and inspect it, we will send you an email confirming receipt. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days. Actual timing may vary depending on your bank or payment processor.

5. Exchanges
If you wish to exchange an item, the easiest way is to return the original item for a refund and place a new order for the desired item. This ensures you receive the item quickly and efficiently. Follow the return process outlined above.

6. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, contact us immediately within 7 days of delivery at support@drovalynx.com or (859) 368-8036. Provide your order number and clear photos of the issue. We will resolve the problem promptly, which may include sending a replacement or issuing a full refund, and will cover all associated return shipping costs.

7. Order Cancellation
You may request to cancel an order before it has been processed and shipped. If your order has not yet entered the shipping process (typically within 1-2 business days), we will do our best to accommodate your request and issue a full refund. Once an order has been shipped, it cannot be canceled and must be processed as a return.

8. Shipping Policy Summary

• Order Processing Time: 1-2 business days (Monday-Friday)

• Shipping Time: 3-5 business days for domestic orders

• Shipping Rates: Free shipping on all orders within the US

• Shipping Location: United States only; no international shipping

9. Payment Information
Drovalynx LLC accepts the following payment methods:

• Credit/Debit Cards (Visa, Mastercard, American Express)

• Stripe

• PayPal

All transactions are securely processed.

10. Changes to This Policy
Drovalynx LLC reserves the right to update or modify this Return and Refund Policy at any time without prior notice. Any changes will be posted on this page. We encourage you to review this policy periodically to stay informed about how we handle returns and refunds.

Contact Us
For any questions about our Return and Refund Policy, or to initiate a return, please contact us:

Company name: Drovalynx LLC

Tel:  (859) 368-8036

Email: support@drovalynx .com

Address: 4907 Outer Loop, Louisville, Kentucky 40219 United State

Service Hours: Monday-Friday, 9AM-5PM EST